Rachel Percy BSc MMS ANZIM

This e-mail address is being protected from spambots. You need JavaScript enabled to view it m +64 (0) 21886371

Consultant: Rachel Percy

Rachel has twenty-one years’ experience improving organisational effectiveness in NZ, Australia and Great Britain. She has worked across oil and gas, health, retail, construction, education, government and non-profit.

Core areas of experience are:

Organisational Development – Managing projects in: Creating a Values Based Learning Culture, Corporate Social Responsibility, Business Process Improvement, Customer Relationship Management and Information Technology.

Facilitation – Strategic and Business Planning, Values Based Performance, Leadership Development, Project Management etc.

Executive Coaching - Extensive coaching experience in leadership development, values based leadership, project management, communications, self-confidence, prioritisation etc.

Karepo Consulting Ltd, 2003 – Present.
Managing Director

Values Driven Learning Organisation Project Manager (3.5 Years)
Becoming a Values Driven Learning Organisation firstly means developing new skills, understanding and attitudes. These skills then translate to new ways of behaving, and the application of the skills and behaviours to day-to-day work results in more effective individuals and teams.

This role for an oil industry organisation involves all facets of managing the project as well as workshop design and delivery and developing/coaching employees to take over the project and continue the work.

Strategic Advisor for Robin Hood Foundation (2years)
A non-profit organisation whose vision is “Creating sustainable partnerships between non-profits and businesses to achieve maximum social impact.” Worked alongside CEO, Jude Mannion, facilitating the relationship between corporates and non-profits. In addition I provided Jude and the board with advice on aspects of the Robin Hood business model.

Change Management and Human Resources Advisory Services (3.5 Years)
This role, for a medium size technical organisation included; change management, talent reviews & succession planning, training design & delivery, executive coaching, leadership development, performance management and industrial relations advice.

Other projects include:

  • Worked one-on-one with executives from a range of clients. Areas of focus included; leadership development, values based leadership, project management, communications, self-confidence, prioritisation and more
  • Facilitator with BIZ north delivering workshops and coaching on strategic thinking to small business
  • Facilitator with Cardinal Solutions, providing NZ companies with facilitation and coaching on leadership, coaching, performance management, teamwork, process improvement and customer service
  • Rolling out the strategic and business plans to 500+ staff and contractor, through interactive sessions and conferences
  • Facilitator with the New Zealand Institute of Management, developing and running courses on leadership and DISC profiling
  • Created a slim and user friendly project management framework and implemented in three very different organisations.
  • Developed and facilitated a variety of workshop sessions for different organisations. These included: strategic planning, leadership, teambuilding, creativity, time management, handling organisational change, project management facilitation, dealing with difficult customers, role definitions, coping with limited resources, managing email overload, delegation …

Horwath Consulting London (Now BlueSpark), 2001- 2002

Senior Consultant & CRM/BPI lead Managed up to five Organisational Development projects simultaneously. The majority of project work was carried out through facilitated workshops and one-on-one sessions with executives. Howarth’s leader for Business Process Improvement and Customer Relationship Management. Heavily involved in marketing, speaking at conferences, planning and running seminars.

Projects included:

  • Team-building work with two merging core departments to help individuals feel more involved and comfortable with the changes. This was accomplished through direct work with a member of the senior management team and facilitated workshops with all staff concerned
  • Led a client project team on a Customer Relationship Management project (CRM). The main focus of the project was to create a self-managed team within the client to drive the changes. This task involved some knowledge transfer of CRM and also involved recruiting and training a project manager.
  • Led a project to enable a large trade union to improve document management and business processes organisation-wide in order to improve services to members. This was achieved through facilitating workshops with all levels of staff.
  • Led the review of user requirements and advised on an approach to develop a web-based Content Management System and online community for a large membership organisation. Included facilitated workshops with the Senior Management Team and the project team to select appropriate suppliers.
  • Scoped a website for a trade association. This was achieved through facilitated workshops and discussions with marketing and information technology directors of large competing construction companies.

National Autistic Society, London, 1999- 2001
HRMS (Human Resource Management System)
Implementation Manager Implementation manager of a human resource system across 22 schools and services. Role included:

  • Managing the project and project team, gaining buy-in at all levels of the organisation.
  • Managing external suppliers.
  • Customising the human resource system.
  • Improving business processes.
  • Developing and carryout end user training.
  • Recruiting and training a permanent team to maintain the system and continue the rollout.

Deloitte Consulting, New Zealand, 1997- 1999
Systems Analyst then promoted to Consultant As a Deloitte consultant I worked on organisational/business process redesign projects in the health sector and prison service. As a Deloitte systems analyst I worked as a database administrator for an accounting system and as a developer on PeopleSoft HR/Payroll.

Education and Memberships:

Tertiary Qualifications
Bachelor of Science In Environmental Science and Ecology (Waikato University)
Masters of Management Studies in Technology (with merit) (Victoria University)
Diploma of Advanced Hypnotherapy

Scholarships Deans Merit Award for Master of Science (Waikato University)
Sarah Anne Rhodes Scholarship (Victoria University)

Memberships
Associate of the New Zealand Institute of Management (ANZIM) – Present
Member of the Executive Coaching Centre - Present
Institute of Directors – Past